We promise to ship our best-quality products to you in a safe, secure and reliable manner and to deal promptly with any concern you may have regarding your order.
We will make every effort to despatch orders within 5 working days of receipt; in most instances, orders will normally be dealt with within 24 hours. Proof of despatch will be obtained by Martha's Garden and will be available upon request.
As far as possible, we seek to reuse packaging material to help reduce our impact on the environment; this includes the outer container
There are currently two options for delivery:
1. Royal Mail (orders up to 2kg packaged weight)
Standard delivery for parcels with goods with a value below £20 will be Royal Mail second class mail providing a 2-7 day delivery service within the UK mainland. The cost will be £3.50.
Standard delivery for parcels with goods up to 2kg packaged weight with a total packaged value between £20-£100 will be Royal Mail second class recorded mail (@ £4.50) providing a 2-7 day delivery service within the UK mainland; this will require the recipient to sign for the goods, or to nominate an alternative recipient. The Royal Mail will attempt delivery and if the recipient/nominated recipient is not at home, a card may be left with written instructions asking them to contact their local post office to arrange collection. It is then the recipient’s responsibility to contact the Royal Mail and arrange for collection. It is the purchaser’s responsibility to ensure that a recipient or nominated representative is present to sign for the delivery. If the delivery is returned to Martha's Garden, re-delivery will not be possible and the order will be cancelled and refunded in full. Proof of despatch will be obtained by Martha's Garden. The customer may request that the item be left in a nominated safe place. It will then be the responsibility of the customer, not Martha's Garden, should the order subsequently go missing or suffer damage once left by the postman/courier; no refund or replacement of goods will be offered in such a situation.
Should first class delivery be required, please contact us to arrange costs.
2. 24hr Courier Service (orders above 2kg packaged weight)
Orders that would normally exceed 2kg total packaged weight (up to 10kg total packaged weight) will be sent via 24hr courier and will require a signature on delivery. The cost for this will be £10.00.
For orders above £10kg packaged weight, please contact us to obtain a postage quote.
General information re: delivery
Martha's Garden does not accept any liability whatsoever for delayed delivery caused by any third party. As soon as you have received the goods, you will assume all risk in the goods. Upon delivery of the goods to you, we will also provide you with sufficient details to enable you to:
a) exercise your right of cancellation; and b) address any intended cancellation or complaints to the correct place of business.
If you have not received the entire order, as detailed in the order confirmation email sent to you when an order is received, please contact Martha's Garden within 3 days of receipt of goods.
If you have a rush order please let us know and we will exert extra effort to try to get your order out sooner.
Martha's Garden accepts no liability for any loss resulting from the customer’s failure to comply with our carrier’s delivery.
Other than delivery within the EU, we do not ship international orders at this time. Flat rate shipping to continental EU countries (and the Republic of Ireland) is currently £6.00 for items up to 0.5kg packaged weight and £9.00 for items up to 1kg packaged weight. For orders over 1kg, please contact us for a quote.